Order & Payment Terms

Submitting an order through this site is an offer to purchase. The order is accepted when payment is captured and you receive an order confirmation email. Until then we may decline or adjust an order — for example if material sells out between the time it was added to the cart and the time the order was placed.

Prices are shown in U.S. dollars and are current as of the time you view the page. This website is the authoritative source for our pricing — the price shown at checkout is the price charged, and pricing is verified on our servers before any payment is taken.

Volume pricing is applied automatically where it applies, based on the quantity in your cart. Manufacturer price changes can occur without notice. In the rare case a listing contains an obvious pricing error, we will contact you before charging and you may confirm at the corrected price or cancel for a full refund.

Project estimates generated on this site — including calculator results, downloadable project estimate PDFs, and assembly feedback from our team — are planning tools. They reflect current pricing and typical material takeoffs, and they are not a binding contract or a reserved allocation of stock.

Sales tax is calculated at checkout based on the shipping destination and applicable state and local rates. Tax-exempt buyers — resellers, qualifying contractors, and exempt organizations — should contact us at elad@westcoastsoundsolutions.com with valid exemption documentation before placing the order. Tax already collected on a completed order can be refunded once valid documentation is on file.

• We accept major credit and debit cards. Card payments are processed by our payment provider; we never store full card numbers on our systems.
• Payment is captured when the order is accepted, not when it ships.
• Large freight and custom orders may be handled as a separate invoiced transaction, confirmed with you in advance.
• Chargebacks filed without first contacting us delay resolution — reach out and we will make it right directly.

Contact us as soon as possible if you need to change quantities, swap material, or update a shipping address. Before an order ships we can usually adjust it or cancel it at no cost. Once a shipment is in transit, changes are handled under the Returns & Refunds policy.

Custom-cut and special-order material cannot be cancelled once fabrication or the supplier order has begun.

Availability shown on product pages reflects live inventory. If an item goes on backorder after your order is accepted, we will contact you with the expected date and you may wait, substitute, or cancel that line for a refund. Backordered items do not hold up the rest of an order unless you ask us to ship complete.

Specifications, acoustic ratings, and images are provided by the manufacturer and can change. We may supply an equivalent or superior product where a manufacturer revises a SKU, and we will tell you when we do.