Shipping Policy

In-stock orders are picked, packed, and released to the carrier within 1–2 business days of payment. Business days are Monday through Friday, excluding public holidays. Orders placed after 12:00 PM Pacific begin their handling window on the next business day.

Handling time is separate from transit time. A pallet released in two days may still take several days to reach you depending on distance and the carrier's schedule.

• Parcel (UPS/FedEx ground): smaller, lighter items — sealants, tapes, clips, hangers, fasteners, and applicator tools.
• LTL freight: palletized and oversized material — mass loaded vinyl rolls, drywall, insulation, underlayment, channel, and any order that exceeds parcel weight or length limits.
• Split shipments: a single order may travel in more than one shipment when parcel and freight items are combined. You are not charged twice for the same order.

Shipping is calculated at checkout from the destination ZIP code, the total weight and dimensions of the packed order, and whether the shipment moves by parcel or freight. The rate shown at checkout is the rate you pay — we do not add fuel or handling charges after the fact.

Freight shipments to residential addresses, job sites without a loading dock, or locations that require a liftgate or delivery appointment can carry accessorial charges. Where those apply, they are presented before you pay. See the Freight & Delivery Guide for detail.

Freight shipments include a $100 freight-and-handling charge. Some orders require a manual carrier estimate; if an additional freight amount is required, we will send the final amount for your approval before charging it.

Local pickup is available on eligible orders. You can collect from our San Francisco location at 2250 Vicente Street, San Francisco, CA 94116, during regular business hours (Monday through Friday, 9am–5:30pm Pacific Time; Saturday and Sunday: closed). Hours may vary on public holidays — call ahead before visiting. You can also collect from our San Leandro and Los Angeles warehouses by prior appointment arranged with us by phone or email. Choose Local Pickup at checkout to pick your location; we send the exact collection address and instructions with your pickup confirmation.

Pickup orders carry no shipping charge. Please wait for our “ready for pickup” message before coming — choosing pickup does not mean the order is ready yet. Freight shipments are booked with a carrier and cannot be collected in person.

We ship to all 50 U.S. states. Deliveries to Alaska and Hawaii move by freight only and may require additional transit time and cost. We do not currently ship internationally or to freight forwarders.

We cannot ship to P.O. boxes. Freight deliveries require a physical address with someone available to receive and sign for the shipment.

A confirmation email is sent as soon as your order is received. As we prepare the order, arrange shipping, and hand it to the carrier, we update the shipment tracker in your account so you can see each stage. Tracking numbers and carrier links appear there as soon as they are issued.

Once a shipment is with the carrier, transit is outside our control. Weather, terminal backlogs, and carrier capacity can add days to an LTL delivery. If a shipment stalls, our team will chase the carrier on your behalf — contact us and we will open a trace.

Inspect every delivery before signing. Damage and shortages must be noted on the delivery receipt or bill of lading at the time of delivery, and reported to us within 24 hours. Full instructions are in the Returns & Refunds policy.