Privacy Policy

• Information you give us: name, email address, phone number, shipping and billing address, and any project details you include in a message, contact form, or estimate request.
• Order information: the items you purchase, order totals, shipping selections, and delivery status.
• Account information: if you create an account, your email address and your saved order history and notification preferences.
• Technical information: pages viewed, referring page, approximate location derived from IP address, browser and device type, and similar diagnostics collected automatically.

• Process, ship, and support your orders, including shipment tracking and delivery updates.
• Answer questions and provide material and assembly guidance you have asked for.
• Send transactional email such as order confirmations, milestone updates, and delivery notices.
• Detect fraud, prevent abuse, and keep the site secure.
• Understand which pages and products are useful so we can improve the site.

We do not sell your personal information, and we do not send marketing campaigns from this site. Progress and delivery emails can be turned off at any time from your account.

We share only what is necessary for an order to happen, with service providers acting on our behalf:

• Payment processing, which handles card authorization and refunds.
• Shipping carriers and freight providers, who receive the delivery address and contact details needed to complete delivery.
• Email delivery, hosting, and database providers that operate the site and its notifications.
• Analytics and error monitoring services that help us diagnose problems and improve the site.

We may also disclose information where required by law, or to protect our rights, safety, or property.

The site uses cookies and similar storage to keep your cart and session working, remember preferences, and measure site usage. Blocking cookies in your browser is possible, but the cart, sign-in, and checkout depend on them and may not function.

Order and transaction records are kept as long as needed to support the order and to meet tax, accounting, and legal record-keeping obligations. Account information is kept while your account is active. Contact and inquiry messages are kept for as long as they are useful to support your project.

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your information, where we are not required to keep it for legal or accounting reasons.
• Turn off shipment progress emails from your account, or unsubscribe from the link in any notification.

To make a request, contact us at elad@westcoastsoundsolutions.com. We may need to verify your identity before acting on a request.

The site is served over encrypted connections, access to order data is restricted to authorized staff, and payment details are handled by a dedicated payment processor. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

This site is intended for business and adult consumer use. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

We may update this policy as our practices or the law change. The effective date at the top of this page reflects the most recent revision. Continued use of the site after an update means you accept the revised policy.