Returns & Refunds

Request a return authorization within 30 calendar days after delivery. Requests made after 30 days cannot be accepted, because manufacturers will not take material back into inventory past that point.

Start a return by contacting us at elad@westcoastsoundsolutions.com or (415) 864-4440 with your order number and the items involved.

Do not send merchandise back before we issue a return authorization and return instructions. The instructions name the address the material must go to — it is not always the same place — and material sent back without authorization cannot be credited.

Write the RMA number clearly on the outside of the package. Packages without it may be refused at the dock.

A return authorization lets you send the material back. It is not by itself a refund: the goods are inspected on arrival, and the refund is calculated and approved after that.

Send the material only to the address written on your return authorization. That address is set per return and may not be the address on your invoice.

• Product must be unused, uninstalled, and in original unopened packaging.
• Rolls, bundles, and cases must be intact — a partially used roll or opened case cannot be resold and cannot be returned.
• Original labels, SKU markings, and packaging must be legible for the item to be identified and restocked.
• Returned material must be packaged well enough to survive return transit. Damage in transit back to us reduces or voids the credit.

Authorized returns are subject to a 20% restocking fee on the price of the returned goods.

Customers normally pay return shipping or return freight on an authorized return.

Parcel shipping, freight, handling and other fulfillment costs we have already incurred are not refundable once fulfillment work or transportation has begun. We only hold back costs actually incurred.

The 20% restocking fee is our standard charge on returned merchandise. West Coast Sound Solutions staff may reduce or waive it on an individual return where we have approved doing so; it is not something that can be selected at checkout or when a return is requested.

• Custom-cut, custom-fabricated, or custom-printed material, including cut-to-length rolls and custom fabric track systems.
• Special-order items brought in from a manufacturer specifically for your project.
• Opened adhesives, sealants, and compounds, which have limited shelf life once broken open.
• Clearance and final-sale items, which are identified as such at the time of purchase.

Inspect the shipment before the driver leaves. Count the pieces or pallets against the delivery receipt and look for crushed corners, torn wrap, punctures, and water staining.

• Note it on the paperwork. Any visible damage or shortage must be written on the delivery receipt or bill of lading before you sign. A clean signature tells the carrier the freight arrived intact and severely limits any claim.
• Tell us within 24 hours. Report the damage or shortage — including concealed damage found after unwrapping — within 24 hours of delivery, with photos of the packaging, the damage, and the labels.
• Keep the packaging. Carriers may inspect. Discarding the packaging before a claim is resolved can void it.

Once reported in time and documented, we handle the carrier claim and arrange a replacement or a full refund at your choice — you are not asked to negotiate with the freight company.

Refunds are issued to the original payment method once the returned material is received and inspected, typically within 5 business days of arrival at our warehouse. Your bank or card issuer may take several additional days to post the credit.

For a damaged or incorrect shipment, the refund or replacement is processed as soon as the claim documentation is complete — we do not wait for the carrier to settle.

An order can be cancelled at no cost any time before fulfillment work or transportation has begun. After that, the cancellation is handled as a return under the terms above, and fulfillment or transportation costs already incurred are not refundable. Refused freight deliveries are treated the same way, plus any return freight the carrier bills back.